Customer Success Manager

About the job

Howspace is an AI-powered collaboration platform for engagement and sense-making at a scale. Our talented Customer Relations team ensures that our customers receive the full value of using Howspace both from a technical perspective and substance guidance within digital facilitation.

In this full-time position, preferably located in Finland, Sweden, Germany or the Netherlands, you will be mainly focusing on:

  • Coaching new customers on how to get the best value from Howspace and its functionalities in different use cases

  • Brainstorming best ways for our customers to use Howspace and helping with their questions

  • Proactively identifying new possibilities for our customers to expand their Howspace usage

  • Supporting the Sales team in their meetings with prospects

  • Planning and executing training sessions for the customers, and developing the customer community

What do we offer

Howspace is a flat organization offering you a lot of freedom and responsibility. We work as a team, yet independently and without hierarchy. Everything from our vision, strategy, goals and working principles are co-created. You will also have the following:

  • Remote and flexible working environment, with opportunity to work at our offices

  • Howspace Days and other team gatherings

  • Company-wide bonus plan based on the company growth, with bonus potential up to 40% of the annual salary

  • Top-of-the-line equipment based on your preferences

  • Purpose driven team of Howspacians, without traditional hierarchies and supervisors

  • Howspace is entering a hyper-growth phase, which creates plenty of growth opportunities for each Howspacian!

Skills and experiences we're looking for

We appreciate people who bring new and innovative ideas to continuously improve how we work. To thrive in this role, you'll need to enjoy meeting people from different organizations and gain an understanding of their needs. Additionally, we hope the following describing you well:

  • Previous experience from consulting, preferably in public sector, within Learning & Development or Organizational Development

  • Exceptional team working skills and thrive to work in a fast-growth scale-up company

  • Interest in digital platforms and curiosity on how to use different technical functions to bring value to our customers

  • Courage for trial and error, to ensure we keep on learning

  • Fluent skills in English, other European language skills are seen as a benefit